Application Support Specialist

About

Description

Provide SAP materials management as well as SAP sales and distribution support to SAP users to fulfil customer demands and the broader commercial energy solutions and mobility. Perform end-user support (e.g. After-hours and stand-by), system testing, system change implementation, master data management, and automation of supply chain business processes. Enable and preserve business operations continuity in the order to cash process. Delver first-line systems and super-user support, perform system monitoring, and assist in the configuration and testing of systems changes.

Responsibilities

• Deliver first-line support across the supply chain including systems and super-user support according to the agreed Service Level Agreements (SLAs) within 72 hours
• Monitor system performance enabling uninterrupted order processing during after-hours in conjunction with a stand-by team member
• Configure and test system changes associated with value chain improvement initiatives and system upgrades
• Coordinate change management practices on system changes
• Generate Business Requirement Specifications (BRS) as well as functional and technical specifications of user requirements
• Liaise with governance, risk, and compliance stakeholders to resolve SAP role conflicts and create new SAP user groups when and as needed
• Assist users in developing profiles and addressing access issues
• Log in information pertaining to helpdesk requests in the relevant database
• Compile and sustain systems procedures and work instructions for future reference

Qualifications

• University Bacherlor's Degree
• 3 + years relevant experience and min 2 years proven EDI experience

Application instructions:

• Click here to apply